All sales are final. No refunds or exchanges.
Quality of merchandise is fully guaranteed by the manufacturer to be free from defects for one year after purchase. You may contact an agency in your area that represents the merchandise brand for repairs or overhaul of merchandise you purchased from Caronel. If there is no agency for the brand in your area, please contact our Customer Service Department via e-mail, fax or by regular mail.
Security of personal information and privacy
We at Caronel maintain a strong commitment to your privacy and protection of your personal information.
Handling of personal information
Our web site is to provide information about our company and the quality brands that we offer. If you would like us to inform you about events and promotional activities, you should become a member of our Caronel Watch Club. When you register for membership, we ask you to provide your personal information including your name and email address. All personal information you share with us is used only for the purpose of improvement of our services at our retail locations as well as our web site. The personal information you provide is secure with SSL (Secure Sockets Layer).
Third-party access to your personal information
Protection of personal information is the fundamental rule that we shall strictly follow. However, in certain special cases such as when we are compelled by law, or when we must protect Caronel’s rights and assets, we may be required to provide your personal information to third parties. From time to time, we may want to publish a list of names of persons selected for special promotional prizes, or we may want to publish customers’ opinions with names and photos, it is our policy to obtain the persons’ prior consent.
We may exchange our statistical information on the users or usage of the users; i.e. a percentage of male users visiting our site, with our business partners or provide such data to third parties for clarification of our services.